Make the most of JAL's convenient services from before to after your trip.

<Recommended for before and after your trip> Make airport procedures and baggage delivery smoother

When it comes to going on a trip, many people worry about the procedures at the airport and find the preparations for the trip troublesome. For those people, we will introduce JAL's convenient and useful services that can be used before and after the trip! By using the services, you can not only make your travel smoother, but also save time, allowing you to have more time at your destination.

If you want to make the boarding process smoother...

[For domestic travel] JAL Touch & Go Service

The "JAL Touch & Go Service" allows you to go directly to security after you have made your reservation, purchased your ticket, and assigned your seat in advance. When you purchase your ticket, if the boarding method next to your seat number says "Touch & Go," you can board the plane without prior check-in by simply bringing along either a 2D barcode or an IC card and proceeding directly to security (or to the baggage counter if you have baggage). Please see below for detailed instructions on how to use the service.

JAL Touch & Go Service

[For overseas travel] Online check-in

You may often think, "I wish I could shorten the check-in time even a little..." In such cases, "Online check-in" is convenient. It can be used from the web or app from 24 hours to 1 hour before the scheduled departure time (local time), and if you can issue a boarding pass, you can skip the line at the airport counter. Check in on your way to the airport and use your time effectively. Please see below for detailed instructions on how to use it.

Online check-in

[For overseas travel] Face Express

If you are traveling abroad, try using the facial recognition system "Face Express" for boarding procedures. Previously, when using international flights, you had to show your passport and boarding pass to staff to verify your identity multiple times: when checking in, when dropping off your baggage, at the security checkpoint, and at the boarding gate. However, by using "Face Express," you can eliminate this hassle and speed up the boarding process. For more information, please see below.

Face Express

If you want to make your luggage easier...

[Domestic & International Travel] Suitcase rental service

Suitcases are expensive to buy. Many people buy one, but then have trouble finding a place to store it because it takes up so much space. In that case, we recommend a suitcase rental service. If you make a reservation online, it will be delivered to your home on the specified date and time. You can return it using the return slip included with the shipment, so there is no need to prepare a slip. As they also stock popular models, this service is also recommended for those who want to try it out before purchasing. For detailed usage and application information, please see below.

Suitcase rental service

[Domestic & International Travel] Coat Storage Service

If you're traveling to a tropical country in the winter, the coat you brought to the airport may end up getting in the way... In times like these, the "Coat Storage Service" is a convenient service. You can temporarily store your coat at the airport, so you can enjoy your trip lighter. No reservation is required, so when you depart, simply drop off your coat and cold weather gear at the JAL ABC departure counter. When you return home, you can pick it up at the JAL ABC arrival counter and wear it home as is. For detailed information on how to use the service and fees, please see below.

Coat storage service

[Domestic and international travel] Luggage storage service

For those who want to shop at the airport or store luggage that they will not be using during their trip, we recommend the "Temporary Luggage Storage Service." Before boarding the plane, you can leave your luggage at the JALABC counter, and when you return, just stop by the JALABC counter where you left your luggage. No reservation is required. For more information, please see below.

Luggage storage service

[For domestic travel] JAL Hands-free service

The "JAL Hands-Free Service" delivers your luggage to your home or designated address without you having to collect it at the arrival airport. Each piece must weigh less than 20kg. As we cannot deliver on the same day we receive your luggage, this is a convenient service for delivering large luggage that you will not be using on the day of your arrival to your hotel, or for delivering souvenirs that you have bought in excess to your home. No prior reservation is required. Please see below for more details.

JAL Hands-free Travel Service

[For domestic travel] Same-day baggage delivery service

The "same-day baggage delivery service" delivers your checked baggage to your hotel on the same day you leave it at the airport. This service is available up to 45 minutes before your flight's departure time (web application only). It will be delivered to your hotel on the same day, so it's a convenient service for when you want to head directly from the airport to a theme park without carrying much luggage. For more information, please see below.

Same-day baggage delivery service

[For domestic travel] Travel delivery service (Tabitaku)

​Tabitaku is a travel delivery service that delivers bulky luggage such as large suitcases and golf/ski bags to hotels and facilities in advance. It is recommended for families with small children and people who don't want to carry heavy luggage. Having your luggage delivered to a hotel not only frees up time for sightseeing at your destination, but also makes your return journey stress-free as you don't have to carry your luggage with you. Applications can be made online by 5:00 p.m. the day before the desired collection date. Please see below for detailed instructions on how to use the service.

Travel delivery service (TabiTaku)

[For overseas travel] JAL empty-handed delivery service

For those who don't want to travel with luggage or find the baggage check-in procedures at the airport troublesome, the "JAL Hands-Free Delivery Service" allows you to send your luggage from a designated location in Japan (such as your home) and pick it up at the baggage carousel at the arrival airport overseas. There is no need to collect your luggage or check it in with the airline at the departure airport in Japan. Please see below for detailed instructions on how to use the service.

JAL Hands-Free Delivery Service

If you want to entrust the complicated procedures to us...

[For overseas travel] ESTA application agency service

"ESTA Application Agency Service" will apply for ESTA, which is essential for traveling to Hawaii, USA. After preparing the necessary information for the application, please apply online or by mail. Once ESTA registration is complete, you will receive an "ESTA Registration Completion Notification" via the registered method (email or mail) (quick response is currently suspended). This service is recommended for those who are unsure about the application or who are not good at using the internet. Please see below for detailed instructions on how to use the service.

ESTA application service

<Recommended for when you're traveling> Use rental services wisely

JAL also offers rental services for WiFi, mobile phones, and interpreter devices that are convenient to have during your trip. Arranging complicated devices can be a pain... JAL's service is very convenient because there are no complicated procedures and you can pick up and return them at the airport. Use the rental service wisely to enjoy your trip comfortably.

[For domestic travel] WiFi rental service for use within Japan

Convenient for domestic travel! "Domestic WiFi Rental Service for Japan" allows you to rent pocket-sized WiFi with unlimited data. Data capacity is unlimited and up to 5 devices can be connected simultaneously. You can pick it up and return it at the airport, and there is no delivery fee (if you pick it up and return it by courier, the shipping fee is borne by the customer). This is a popular service for those returning to Japan temporarily or working remotely. For detailed usage instructions and fees, please see below.

WiFi rental service for use within Japan

[For domestic travel] Mobile phone rental service for use within Japan

The "Mobile Phone Rental Service for Use in Japan" is useful in a variety of situations, such as for people living overseas, those spending a short time in Japan, or for contact on school trips. There are three rate types to choose from. With the unlimited plan, you can use the phone without worrying about talk time. You can pick up and return the phone at the airport, and there is no handling fee (if you choose to receive or return the phone by courier, shipping fees will be borne by the customer). For more information on how to use the service and fees, please see below.

Mobile phone rental service for use within Japan

[For overseas travel] Overseas WiFi rental service

Overseas WiFi, which is essential for overseas travel, can be rented from the "Overseas WiFi Rental Service." It is available in over 177 countries and areas. The one-country type has unlimited data, so you can search for restaurants and shops, post on social media, use map apps, and more without worrying about data usage. Up to five devices can be connected simultaneously with one device, so it is also recommended for those who want to use data communication with family and friends. It can be picked up and returned at the airport, and there is no delivery fee (if you pick up or return it by courier, the shipping fee will be borne by the customer). For detailed usage instructions and fees, please see below.

Overseas WiFi rental service

[For overseas travel] Overseas mobile phone rental service

We recommend the "overseas mobile phone rental service" to prepare a mobile phone for overseas use, which is very useful not only for overseas travel but also for business trips and studying abroad. JALABC sources lines from all over the world and provides local lines or lines that can be used stably. The usage fee is only the rental fee + calling fee (calling fees vary depending on the country and area). You can pick up and return the phone at the airport, and there is no handling fee (if you pick up and return the phone by courier, the shipping fee is borne by the customer). For detailed usage instructions and fees, please see below.

Overseas mobile phone rental service

[For overseas travel] POCKETALK rental

This ultra-compact "interpreter" device is recommended for people who are not good at English or who are traveling abroad for the first time. "POCKETALK" comes with a dedicated global SIM that can be used in 133 countries and regions, so you can use it immediately after turning it on without needing a WiFi connection. It allows two-way communication in over 55 languages, so it can be used when you want to ask about restaurants, shopping, or directions to your destination. It can be picked up and returned at the airport, and there is no delivery fee (if you receive or return it by courier, the shipping fee will be borne by the customer). For detailed usage instructions and fees, please see below.

POCKETALK Rental

By using the services introduced here wisely, you can be sure that your trip will be smoother and more comfortable. Some services require advance reservations, so please check the various official websites mentioned in the article for more information!

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